General

Maintenance

• Cleaning the EK-Fluid Gaming PC

RMA

• Preparing your PC for repair

Billing & Payment

• Why was my payment rejected?

Shipping & Delivery

• I have selected a personal pickup shipping option at the checkout. How and when can I pickup my order?
• Do you ship to my location?
• Where are the PCs shipped from?
• What should I do if my shipment arrived damaged?
• What can I do if my package was lost or stolen?

Order Handling

• Do I have to create a customer account to place an order?
• How do I link an existing order to my customer account?
• Can I customize my order?
• Why is my order undergoing a Payment Review?
• How can I check the status of my order?
• Why didn't I receive an order confirmation e-mail?

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Product Related FAQs

• Can I add an active backplate to my PC?
• Can we add a drain to the loop?
• Do any of the PCs come with an active backplate?
• If I upgrade my pc, will I lose my waranty?
• Can I control the D-RGB on the machine?
• Can I easily upgrade my EK Fluid Gaming PC when new GPUs or CPUs are launched?

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