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  1. EK Fluid Gaming
  2. General

General

Maintenance

  • Cleaning the EK-Fluid Gaming PC

Marketing, Promotions and Partnership

  • What is the Fluid Gaming April Fools 2022 Promotion?
  • How do I add the Fluid Gaming April Fools 2022 promotional gift - free RGB streamer cable to my order?

RMA

  • Preparing your PC for repair

Billing & Payment

  • Why was my payment rejected?

Shipping & Delivery

  • I have selected a personal pickup shipping option at the checkout. How and when can I pickup my order?
  • Do you ship to my location?
  • Where are the PCs shipped from?
  • What should I do if my shipment arrived damaged?
  • What can I do if my package was lost or stolen?

Order Handling

  • Do I have to create a customer account to place an order?
  • How do I link an existing order to my customer account?
  • Can I customize my order?
  • Why is my order undergoing a Payment Review?
  • How can I check the status of my order?
  • Why didn't I receive an order confirmation e-mail?
See all 9 articles

Product Related FAQs

  • Can I add an active backplate to my PC?
  • Can we add a drain to the loop?
  • Do any of the PCs come with an active backplate?
  • If I upgrade my pc, will I lose my waranty?
  • Can I control the D-RGB on the machine?
  • Can I easily upgrade my EK Fluid Gaming PC when new GPUs or CPUs are launched?
See all 11 articles
EK Fluid Gaming