If your order was lost in transit, stolen after it was delivered or the tracking information states "delivered", but the shipment is not in your possession, we will do all in our power to help you out with your situation.
First, check the surrounding area - the courier might have left the package with your neighbours or in close proximity to your address. If you cannot locate it, please contact the courier service and explain the situation. If they are not able to locate your order, open a support request. Please add all relevant information when submitting your support request, for example, your order number, the circumstances etc. and explain the situation in detail so we can help you resolve your case promptly.
If you already opened your support ticket and haven't done the steps described above, please do so and update your ticket with any relevant information so we can help you resolve your issue promptly