Why was my payment rejected?

If you are having issues with your payment, we are happy to look into it for you.

Please contact our Shipping and Orders Support by opening a request at this link .

We will review your recent payments, look into the reason behind the unsuccessful transaction and provide you with advice on the next step to help you resolve your issue promptly. In the event that you already have an open request ticket, please allow us to review it and reply to it before you close it, as we will not be able to respond to it if the request is closed.